Return & Exchange Policy

Exchanges:

Need a different size or item? We’ve got you covered with free shipping on all U.S. exchanges via our return portal.

For any questions, feel free to contact us at customerservice@hermozaswim.com or call 760.814.2039.

Returns for Refund:

  • We’re delighted to offer returns on items purchased using a welcome code for first-time buyers, ensuring your first shopping experience with us is seamless and satisfying.

  • For purchases made with other discount codes or promotional offers, these items are not eligible for refunds, but they may be exchanged or returned for store credit.

    Additionally, final sale items cannot be refunded but are eligible for an exchange or store credit to ensure you still find something you love.

    If you have any questions about your order or this policy, please don’t hesitate to reach out to our customer service team—we’re here to assist you!

Processing Details

  • Returns for refund incur a $15 processing fee, which includes the cost of the return shipping label.
  • Refunds are issued to the original form of payment after processing, which may take up to 10 business days.

We’re here to make the process as easy as possible—reach out anytime with questions!