FAQs

Please contact us at +1-760-814-2039 or customerservice@thehermoza.com

Price Adjustments After Purchase: If we mark down the price of an item you've already purchased, we will gladly adjust the sale price at your request within 14 days of your shipment date.

Our ability to price match or adjust sale prices is subject to the following terms and conditions:

The item must be identical in color and size.

The item must be in stock at the time of request.

We are unable to match order-level discounts, gift card promotions or shipping offers.

Yes, Gift cards are available here.

No, simply checkout as a guest.

Navigate to the login page and click the Forgot password? link in the Password input

For free standard shipping, your order will arrive within 7-10 business days and you will receive a confirmation email once it's been processed. Need it sooner? Expedited service is available at checkout! Have any questions, please contact customer service here.

You will receive a tracking code by email.

For International shipping, your order will arrive within 7 business days.  In some countries and regions, you may be liable to pay additional Customs/Duties and Taxes so please check with your local customs office.

PLEASE NOTE: We ship all International orders via FEDEX. If there are any problems with the method of shipping please contact customer service here.

We do not cover exchange or return shipping for International orders.

Should you need to return your purchase, the merchandise must be sent (or postmarked) within 30 days of the original shipment date in order to receive a full refund, unless item is marked as final sale.

Free shipping on all exchanges. Items sent back for a refund will be charged a flat processing fee of $8.

If you do not see FINAL SALE then the items are eligible for normal return as long as they meet the return criteria, which can be found here.

Hermoza operates with eco-efficiency by making better use of their resources.

Our company’s innovative processes involve the optimization of production processes to cut down waste.

Any material that can be recovered and reused is reintroduced into the production line.

Hermoza sought after new sustainable eco-polyamide and 100% recycled yarns created by regenerating and transforming pre- and post- consumer waste.

The Hermoza Swim Community's Impact

1% of every Hermoza Swim purchase is donated to a nonprofit of your choice.
Check out the impact the Hermoza Swim community is making below.