FAQs

Please contact us at +1-760-814-2039 or customerservice@thehermoza.com

Price Adjustments After Purchase: If we mark down the price of an item you've already purchased, we will gladly adjust the sale price at your request within 14 days of your shipment date.

Our ability to price match or adjust sale prices is subject to the following terms and conditions:

The item must be identical in color and size.

The item must be in stock at the time of request.

We are unable to match order-level discounts, gift card promotions or shipping offers.

Yes, Gift cards are available here.

No, simply checkout as a guest.

Navigate to the login page and click the Forgot password? link in the Password input

The average delivery takes 5 days for U.S. orders. The shipping charges are calculated at checkout.

You will receive a tracking code by email.

For international orders, certain countries have duties which Hermoza is not responsible for.

Please keep into account for your region.

Hermoza uses FEDEX Express, which takes around 5 business days to be delivered internationally.

Should you need to return your purchase, the merchandise must be sent (or postmarked) within 30 days of the original shipment date in order to receive a full refund, unless item is marked as final sale.

If you do not see FINAL SALE then the items are eligible for normal return as long as they meet the return criteria, which can be found here.

Hermoza operates with eco-efficiency by making better use of their resources.

Our company’s innovative processes involve the optimization of production processes to cut down waste.

Any material that can be recovered and reused is reintroduced into the production line.

Hermoza sought after new sustainable eco-polyamide and 100% recycled yarns created by regenerating and transforming pre- and post- consumer waste.