HOW TO PROCESS RETURNS
Need to return an item? We offer hassle-free returns for domestic orders only. Arrange your return for a full refund within 30 days of purchase.
Complete our online form for domestic orders which can be found here:
OUR RETURN POLICY
Should you need to return your purchase, the merchandise must be sent (or postmarked) within 30 days of the original shipment date in order to receive a full refund, unless item is marked as final sale.
Complete our online form for domestic orders only. https://returns.thehermoza.com/
Once we have received your return, your funds will appear in your account after the item(s) is processed. Processing may take up to 10 business days to be completed.Items marked as FINAL are not eligible for Returns. If you do not see FINAL then the items are eligible for normal return as long as they meet the criteria below:
- Merchandise must not be worn, altered, or washed.
- Merchandise must not have the hygiene sticker removed.
- Merchandise must have all tags attached and be returned in original packaging.
- Shipping and handling charges are not refundable.
- Final Sale items may not be returned.
- Hermoza monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
NEED A DIFFERENT SIZE OR COLOR?
Mark your requested size change or suit change on our online form, which can be found at https://returns.thehermoza.com/.
Once we receive your return, we will check our inventory to see if we have it available. If we do not, we will contact you and credit your account.
Should you like your suit faster, we suggest returning the items and doing a second purchase on our site to guarantee the product is still available.